Free delivery on all orders over £40
NHS Prescription orders are delivered free of charge.
Orders under £40 are charged at £3.49, this is irrespective of how many items are ordered.
All orders received before 10:00am will usually be dispatched to you on the same day.
Kwik deliveries are charged at £4.75

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For Kwik Delivery to apply:

• All items ordered must be in stock
• All orders subject to pharmacy approval and/or fraud checks (Please ensure all details are entered correctly in order to prevent delay)
• All orders must be placed no later than 5:30pm (Only applies to orders placed Mon – Fri) for next business day delivery (If we physically cannot dispatch the same day then we promise we will move your order to the front of line for the following day)
• Kwik Delivery can only be applied to delivery addresses within the UK
• A signature will be required for this service
• Whilst we make every effort to deliver goods the following business day, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries
• Normal terms & conditions apply to ‘Failed’ or ‘Delayed’ deliveries

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If orders are not dispatched the same day then please allow 2-5 working days anywhere in the UK (Delays may be seen to the Isle of Man and the Scottish Islands).

All deliveries are estimated dates only and not guaranteed. In the event of the parcel not being delivered next day, delivery charges will not be refunded.

Royal Mail handle’s all PharmacyKwik deliveries. All orders containing medicines require a signature on delivery. It is possible to arrange for your order to be delivered to alternative addresses including your office, members of your family or your local post office.
It is your obligation to enter the correct delivery address details at the point of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.

If an item is returned to us as uncalled for by Royal Mail, we will refund the items minus the standard £3.49 postage fee even if you had free postage.

Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.

If your order consists of specialist luxury items, fragrances or electrical items, these may take slightly longer to dispatch from our unit due to the size and weight of the product(s).

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Heavy Parcels to United Kingdom Islands (Including Channel Islands, Isle Of Man, Isle Of Wight, Shetland Islands, and Northern Ireland)

When buying heavy goods or buying in bulk we may have to charge additional postage fees per item on top of our standard postage cost. This Is due to the added cost to us of posting heavier items. On these items the "free postage" may also be waived.

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What if I don’t receive my goods?

In order to confirm that an order shipped via Royal Mail has unfortunately been lost, we must wait 15 working days (3 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should first contact your local 'Delivery Office' to see if they are holding the order, having already tried unsuccessfully to deliver it to you. To find your nearest UK Sorting Office call Royal Mail on 08457 740 740 or visit their website at www.royalmail.co.uk. If after 15 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 Form. You must complete the P91 Form and return it back to us within 10 days or we will close your claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures which we have to adhere with. If your order is required urgently it is advised that you re-order them through our website.

Deliveries to countries that belong to the EU are calculated at checkout and is dependant upon weight and destination.
Delivery can take 6-12 days from the point of dispatch.
A signature will be needed upon receipt of your goods.

Certain individual countries place restrictions on the types of products that may be posted into them (including aerosols or liquids) and PharmacyKwik can not be held responsible if the goods are seized by international customs or returned to PharmacyKwik. In this instance delivery charges will not be refunded. When items are ordered for delivery outside the UK please be aware of the restrictions from your country which may result in non-delivery of your ordered items. You will be fully liable for the cost of the order if customs or your regulating authority holds the item. Import duties and taxes may have to paid in some countries. It is the recipient’s responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.

Under UK law we are only able to dispense prescriptions written by practitioners who are registered in the UK.

Due to FDA regulations and US Customs we cannot guarantee supply of any medicines to the US or Canada. Please read our terms & conditions.

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What if I don’t receive my goods in the EU?

In order to confirm that an order shipped via Royal Mail has unfortunately been lost, we must wait 20 working days (4 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should first contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 20 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 form. You must complete the P91 Form and return it back to us within 10 days or we will close your claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures which we have to adhere with. If your order is required urgently it is advised that you re-order them through our website.

Delivery charges are dependant upon the weight and the destination.
Delivery is usually 5-15 days from dispatch.
All prices shown online include Value Added Tax (VAT). At the check-out VAT will be deducted where applicable.

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Please note! Weight restrictions apply and if PharmacyKwik deems your order is either excessive in size or of weight then further delivery charges may be incurred. PharmacyKwik will contact you prior to your order being dispatched.

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What if I don’t receive my goods outside the EU – America and the rest of the world?

In order to confirm that an order shipped via Royal Mail has unfortunately been lost, we must wait 25 working days (5 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should first contact your local 'Delivery Office' to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 25 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 Form. You must complete the P91 Form and return it back to us within 10 days or we will close your claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures, which we have to adhere with. If your order is required urgently it is advised that you re-order them through our website.

If your item(s) are returned back to PharmacyKwik for whatever reason we shall re-send the items subject to a re-delivery charge (based on size of the package and the destination). Unfortunately we will be unable to refund delivery costs.

We at PharmacyKwik accept no responsibility if your order is stopped by international customs and cannot accept liability for packages that are held by customs. Packages ordered from outside the UK are subject to control restrictions that are applied by your country. When ordering an item outside of the UK please make sure you are aware of the restrictions which could result in delay or non-delivery of your package. PharmacyKwik will not be held liable for items that are imported into countries where restrictions are in place. All items sold are for the personal use of the recipient under supervision of a local health care provider. Resale of products is usually prohibited by the laws of the importing country. Import duties and taxes may have to be paid in some countries. It is the responsibility of the recipient to have obtained details of charges from customs and excise in the country to which goods are being dispatched to.

It is the responsibility of the recipient to contact PharmacyKwik by e-mail or phone (please have order number and address) to advise us of your intention to return or exchange unwanted goods within 7 days of receipt of items. If this time scale elapses then it falls solely on the discretion of PharmacyKwik to whether or not an exchange or refund will be granted. Once PharmacyKwik has been notified all items must be received at PharmacyKwik within 30 days from the date of delivery for conditions to apply.

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Please note that, once opened and/or used, products cannot be returned to PharmacyKwik unless the product is faulty or broken. Products of a medicinal, personal or cosmetic nature (due to reasons of hygiene) cannot be returned.

Refunds will not be issued unless the item(s) are in a saleable condition upon return. You (the customer) are liable for any costs incurred for returning unwanted item(s) back to PharmacyKwik. It is strongly recommended that item(s) are returned via a recorded delivery service as PharmacyKwik is not responsible for items that are lost in the post. It is the customers responsibility to ensure that the goods are packaged adequately and therefore preventing damage to goods during transit back to PharmacyKwik.

Please follow the returns procedure on the website. Please note that a £5 handling charge applies if the item has already been shipped from our distribution unit.

Please supply details of the order such as:

• Order number
• Your name
• Date order was placed
• Returns 'unique authorisation code' (obtained from PharmacyKwik customer services)

Without this 'unique authorisation code' an exchange will not be possible.
You shall be liable for any re-delivery costs and our fees (this may exceed the original cost of initial delivery). It is strongly recommended that item(s) are returned via a recorded delivery service as PharmacyKwik is not responsible for items that are lost in the post. It is the customers responsibility to ensure that the goods are packaged adequately and therefore preventing damage to goods during transit back to PharmacyKwik.
When the staff at PharmacyKwik receive the “damaged or defective” goods and find that there is no fault, then we reserve the right to recover our fees and expenses from you.

Electrical equipment will only be accepted if complete with all leads, accessories and software. Software MUST have its seal intact before it is accepted.

Faulty items will be accepted up to the manufacturer's warranty terms. This does not affect your statutory rights.

If you refuse delivery due to an item being damaged, you should refuse delivery and notify PharmacyKwik of this within 7 working days as stated above. If you are unaware of the damage in transit, the 7 day period still applies however once this has expired, any return is solely within PharmacyKwik’s discretion.

You may return damaged or faulty item(s) within 30 days of receipt of them. If an item is later deemed to be faulty, then normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

Once PharmacyKwik has received item(s) back to the warehouse please allow a further 7-14 days for a replacement to be sent.

Failure of delivery:
Please note if you are not available to receive your items and they are returned to us then we will charge £15 (or 15% if the order is £100) restocking fee if you decide not to have the items re-delivered.

Refunds of monies:
Monies refunded back to you under the conditions stated above, will be refunded by the same means as when the initial order for item(s) was placed and by no other methods.